At VBTec, we are committed to ensuring your satisfaction with every purchase you make. We understand that sometimes, you may change your mind or encounter issues with the products you receive. Our Return Policy is designed to make your shopping experience as smooth and hassle-free as possible.
1. Eligibility for Returns
- You may return a product if it meets the following conditions:
- The item is in its original packaging, including all tags, labels, and accessories.
- The product is unused, unaltered, and in the same condition as when you received it.
- The return request is made within 2 weeks from the date of delivery.
2. Non-Eligible Items
- Certain products are not eligible for return due to hygiene and safety reasons, such as:
- Personal care items (e.g., cosmetics, skincare, grooming products).
- Food and perishable goods.
- Customized or personalized items.
3. Return Process
- To initiate a return, please follow these steps:
- Log in to your account on our website.
- Navigate to the "My Orders" section and select the order containing the item you wish to return.
- Click on the "Return Items" button and follow the on-screen instructions.
4. Return Shipping**
- You are responsible for the return shipping costs unless the product received was damaged, defective, or incorrect. In such cases, we will provide a prepaid return label.
5. Inspection and Refund
- Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria.
- Upon approval, we will process your refund within 30 business days. Refunds will be issued to the original payment method used during the purchase.
- Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
- If you wish to exchange an item for a different size or color, please initiate a return as per our policy and place a new order for the desired item.
7. Damaged or Defective Items
- If you receive a damaged, defective, or incorrect item, please contact our Customer Support team within 7 days of receiving your order. We will arrange for a replacement or issue a refund as per your preference.
8. Contact Us
- If you have any questions or need assistance with the return process, please don't hesitate to reach out to our Customer Support team. You can contact us via firstname.lastname@example.org
At VBTec, we value your trust and aim to provide you with a seamless shopping experience. Our Return Policy is in place to ensure that you are completely satisfied with your purchases. Thank you for choosing us as your preferred online shopping destination.